The @Home code of conduct covers not only customer service, but the key standards we expect from our people – these are what we live by!
Be real! - Honesty and professionalism
Be yourself in all you do, @Home we behave ethically and with respect for all. Honesty and professionalism is second nature to us. Treat clients and customers as the @Home family
Imagine the advice your giving is to your mother. The property you are inspecting is your fathers. Our clients and customers deserve our compliance with our fiduciary obligation, and a cuppa, bickie and a chat!
Communication and relationships are the key
At the end of the day, if you understand your client’s needs, your customer’s position and the real truth behind decisions – You will succeed.
Take your time to plan your time
Unplanned time is time wasted. Be effective, efficient and prepared, daily.
The devil is in the details
Be conscientious and accurate in all you do, @Home we protect and grow our clients assets through comprehensive systems and processes.
Be a ‘know it all’ – Train, learn, Teach!
Be hungry to learn. Be ready to implement change. Share your knowledge with our team and clients.
Search discover innovate dream
@Home we embrace a culture of constant grow, development and improvement. Our people are the future of the company. Always strive to improve, to think outside the box and to search for solutions.
All for one and one for all (just like the musketeers!)
We are a team, we succeed together, we embrace that we are strong, diverse and unique!
Be human – own your successes and failures!
Embrace your failures, they provide valuable lessons for success. Celebrate your success with humility.